Privacy Policy
Last updated: October 17, 2026
This Privacy Policy explains how SubVix handles website, purchase, and app-related data.
1. Data controller
Valentino Villatora, an individual based in Spain, is the data controller for personal information handled through the SubVix website and existing-customer support. The public contact for existing-customer support and related privacy requests is support@subvix.app.
2. Informational website and local video processing
This website preserves product information, demonstrations and reference guides, and provides access to existing-customer support. SubVix distribution is paused indefinitely; the app is not available for new purchases or downloads, and no future availability date is confirmed. The desktop app processes videos locally on your Windows computer; videos are not uploaded to SubVix servers for transcription.
3. Website hosting and browser storage
Vercel hosts this website and may process technical request information, such as IP addresses, for delivery, security and operational logs. Website analytics scripts and marketing attribution are disabled. The website no longer creates marketing attribution records and attempts to remove its obsolete first-touch attribution key from your browser. There is no product-interest collection, contact form, account registration, mailing list, newsletter or automated marketing.
4. Existing-customer correspondence
Existing customers can email support@subvix.app about a previous purchase. A support email link opens your email application; clicking the link does not submit a message. If you send an email, Valentino Villatora receives your address, message and any information you choose to include, such as order details, issue descriptions, screenshots or logs. Send only information needed to resolve your request. The information is used to handle support and fulfil obligations relating to an existing purchase, or on the basis of legitimate interests in resolving enquiries and protecting legal rights, as applicable. Records required by law are retained on the basis of the relevant legal obligation. Correspondence is not used for demand measurement or marketing. Historical purchases were processed by Lemon Squeezy; the pause does not cancel previous purchases or change their agreed terms.
5. Email services and international processing
Messages sent to support@subvix.app are forwarded to a Gmail mailbox managed by Valentino Villatora. Google provides the receiving email service and processes message content, attachments and technical email information under its applicable terms and privacy policy. Email forwarding services handle delivery from the public support address to the receiving mailbox. Hosting, forwarding and receiving email services are the relevant service-provider categories. Email may be processed outside Spain and the European Economic Area. Google states that it uses adequacy decisions, the EU–US Data Privacy Framework and standard contractual clauses where applicable; its privacy and transfer policies linked below explain these mechanisms and how to obtain copies of its clauses.
6. Retention and manual deletion
Existing-customer support and order-related correspondence is kept for as long as needed to resolve the request, fulfil purchase obligations, meet applicable legal retention requirements or establish, exercise or defend legal claims. These records are reviewed and deleted manually when they are no longer needed; there is no automated deletion system. Unsolicited messages unrelated to existing-customer support are not added to a product-interest list or used for demand measurement. Any such correspondence retained in the mailbox is reviewed and permanently deleted manually within 12 months of receipt unless a separate lawful reason requires retention. Manual permanent deletion includes removal from Gmail Trash. This policy concerns mailbox copies under the controller's control; provider-side deletion and backup retention follow the applicable provider policies.
7. Your rights and contact
Contact support@subvix.app for privacy requests relating to your support correspondence, including access, correction, deletion, restriction or portability, where applicable, or to object to processing based on legitimate interests. Making a privacy request does not affect your existing-customer rights. No automated decisions or profiling are used for support correspondence. You may complain to the Spanish data protection authority (AEPD).
8. Changes
This policy describes the informational, support-only website. Any future change to data collection will be reflected here before it is introduced.
Provider information: Google Privacy Policy · Google data transfer frameworks · AEPD.